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Frequently Asked Questions

Provisioning Center Questions

I’ve never been to a medical marihuana provisioning center before. What should I expect?

Before coming out to see us, be certain you have your MMMP card (medical marijuana card) and additional photo ID.

Press the buzzer located to the right of the entry door. Our wonderful receptionist will ask if you are a returning patient. Please, respond similarly to, “I’m a new patient with a valid MMMP card.” The receptionist will unlock the door, allowing you entry.

The receptionist will ask to see your MMMP card and additional photo ID. You will be given a patient profile form to complete while the receptionist scans your cards into the system.

After your information has been quickly input, a knowledgeable consultant will greet you in the lobby and lead you into our product room. They will assist you by understanding your previous experience with cannabis, answering questions about the products and the method of use you prefer, and address any other concerns you might have. We will also keep private and secure records of your preferences and purchases so that your next visit becomes more streamlined.

Once you have decided on your order, the consultant will display the products you’ve requested out before you. Be sure to double check your order, ensuring you have all the medication you need.

Once payment is completed, your order will be packaged in qualified transport bag and you will be given instructions on proper and legal transport rules.

What should I bring with me on my first visit?

You must have a valid Michigan Marihuana Registry Card and a valid Michigan drivers license or government issued identification card with a photo image. If you are a first-time patient, you will be asked to complete a patient profile form.

What are the store guidelines?

Only verified patients are allowed in the provisioning center sales room. Any companions without a verification can wait in the reception area. Smoking, including vaping is not allowed on the premises. It is also illegal to consume any purchased products on the property. Photography/video, and firearms are not allowed anywhere on the premises.

Are walk-ins welcome?

At White River Wellness, our door is always open to verified patients during our regular business hours. Many of our patients do form relationships with our consultants and can also schedule appointments 24 hours prior by calling the store at 231-793-6080.

How can I learn about your customer loyalty programs, special offers, promotions, and events?

Your consultant would be happy to register your contact information to receive email and/or text alert updates for any or all of our events and promotions. They can also explain and enroll you in our customer loyalty program and provide you with helpful tips to maximize your loyalty benefits. Also feel free to check out website and “like” us on Facebook, Twitter, and Instagram.

Will my insurance cover medical marihuana?

Unfortunately, no, traditional health insurance does not cover medical marijuana.

What forms of payment are accepted?

We accept cash only at this time.

What are your store hours?

We are open Monday through Saturday, 11:00A – 7:00P, and Sunday 11:00A – 6:00P

Can I call in my order in advance?

Yes! We do have Express Pickup for patients where you can call your order in for pick-up and it will be ready for you when you arrive at our building.

Can you mail or deliver my medicine?

Unfortunately, the delivery of medical marijuana through the mail is illegal therefore we do not provide a delivery service for medication. We do have Express Pickup for patients where you can call your order in for pick-up and it will be ready for you when you arrive at our building.

Product Questions

What products do you have/ Do you have non-smoking forms of cannabis?

We have a large variety of medical marijuana products including: Flower, Edibles, Concentrates, Oil Cartridges, Tablets, and Topicals.

Please click here to see our MENU, or here to learn more about the types of medical cannabis.

Are your products tested?

Yes, all of our products are tested by State of Michigan approved and licensed safety and testing medical marihuana facility, an accredited medical marijuana testing facility.

Are marihuana accessories available at your provisioning center?

Yes, we offer a wide assortment of accessories including pipes and papers.

How much medical marihuana are patients allowed to purchase?

For a registered qualifying patient, an amount of marihuana product that does not, in total, exceed 2.5 ounces per day.

Medical Card and Certification Questions

How do I get my Michigan Medical marihuana card?

To obtain your Michigan Medical Marijuana Card, you must go to the following website:  and print out a copy of the MMMO Application Packet. This packet contains three forms: a checklist, The Patient Information Form, and a Physician Certification Form. Fill out the Patient Information Form and take the Doctor Certification Form to your certified Michigan physician or a physician at a certification center. After your Application Packet is completed, please send it priority mail to the address provided on your application as well as a $60 check or money order. In about 3 weeks, if approved, you will receive your Michigan Medical Marijuana Card in the mail.

What are the qualifying medical conditions in Michigan?

The Michigan Medical Marihuana Act of 2008 defines a “qualifying patient” as: a person who has been diagnosed by a physician as having a debilitating medical condition.

Specific Medical Conditions listed in Statute:

“Debilitating medical conditions” [Section 3 (a) (1)] means any of the following conditions and/or their treatments:

Cancer, Glaucoma, Positive status for human immunodeficiency virus, Acquired immune deficiency syndrome, Hepatitis C, Amyotrophic lateral sclerosis (ALS – Lou Gehrig’s Disease), Crohn’s disease, Agitation of Alzheimer’s disease, Nail patella and/or a chronic or debilitating disease or medical condition or its treatment that produces one or more of the following:


  • Cachexia or Wasting Syndrome
  • Severe and chronic pain
  • Severe nausea
  • Seizures, including but not limited to those characteristics of epilepsy
  • Severe and persistent muscle spasms, including but not limited to those characteristics of multiple sclerosis


On July 9, 2008, The Department of Licensing and Regulatory Affairs (LARA) Director Shelly Edgerton approved adding eleven new medical conditions to the list of debilitating medical conditions set forth in the Michigan Medical Marihuana Act of 2008.

These additional medical conditions include Arthritis, Autism, Chronic Pain, Colitis, Inflammatory Bowel Disease, Obsessive Compulsive Disorder, Parkinson’s, Rheumatoid Arthritis, Spinal Cord Injury, Tourette’s Syndrome, and Ulcerative Colitis.

How can I find a doctor to provide certification?

A listing of certified doctors in Michigan is available at the following link:

I have a medical marijuana Card from another state. Can I use it to purchase medicine in Michigan?

Per Rule 40, Section 2(a) of the Emergency Rules, a licensed provisioning center may sell or transfer marihuana product to a visiting qualifying patient if all of the following are met:


  • Verification that the visiting qualifying patient has a valid unexpired medical marihuana registry card or its equivalent issued in another state, district, territory, commonwealth, or insular possession of the United States that allows the medical use of marihuana.
  • Verification that the visiting qualifying patient presented his or her valid driver license or government-issued identification card that bears a photographic image of the visiting qualifying patient.


*Note- The State of Ohio Board of Pharmacy will not be issuing valid Ohio patient registry cards until September 2018. Any patient ID card presented from the state of Ohio to a provisioning center in Michigan before September 2018 is considered invalid.


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